He served as the firm’s ceo from 1987 to 2000 and again from 2008 to 2017 before turning the position over to kevin johnson.

Case Synopsis
Synonymous with premium coffee, Starbucks is one of the most admired companies in the world. Over its 30+ years in business, the firm has earned top marks for quality, service, management, innovation, and more. Starbucks was the brainchild of Howard Schultz, who conceived of a chain of Italian-style espresso bars. He served as the firm’s CEO from 1987 to 2000 and again from 2008 to 2017 before turning the position over to Kevin Johnson.

Supporting Starbucks’ explosive growth and rise to a top international brand is a business model that works as well today as it always has. Starbucks’ mission is to deliver premium quality coffee, other beverages, and prepared foods to a young, relatively wealthy, primarily urban demographic who view the firm’s coffee and other products as an affordable luxury. The firm’s products are delivered mostly in inviting, contemporary locations that provide a “third place” (aside from home and work) for customers to relax in, and also through partnerships, such as with Kroger grocery stores. Even as it has expanded into new markets around the globe—customizing its product offerings to appeal to localized tastes and preferences—the firm relies on the strength of its brand reputation to attract and retain customers.

Innovation in many forms at every level is one of the hallmarks of Starbucks’ organizational culture. The firm is continuously devising new products and product variations, such as seasonally themed coffee drinks, and it vigorously encourages both employees and customers to make suggestions and share ideas. Starbucks also innovates on its in-store experience with such measures as free Wi-Fi, branded music, and drive-thru accessibility. Additionally, the firm employs technology in innovative ways (e.g., building loyalty through social media and using apps to facilitate digital ordering and payment methods). And finally, the firm is innovative in its operations. Just two examples include “extreme vertical integration” by owning its own coffee-growing facilities and all other aspects of its value chain, and its attractive benefits package for all employees, which includes tuition assistance and stock options.

However, technological innovations have led to a significant problem that is now up to new CEO Kevin Johnson to resolve. The mobile ordering app is creating delivery bottlenecks at countless locations, and these “congestion” issues are so severe that some stores are seeing a measurable decrease in foot traffic. Declining sales could result in declining stock prices.

Read the following article.

Visit a local Starbucks (or any other fast-food chain) and observe their operations. If you were hired to address these issues, what suggestions would you have to rectify these issues?
How did you identify the person in charge, and what leadership examples were observed?
What is a 5S+1 methodology? And how might it be used to help address these issues?

You will publish a 1 page email to CEO Kevin Johnson outlining their findings.


40 /20 x 2 = 40

Give yourself time to get this done because you need to involve other people.
You can either use the worksheet (see attached) for your responses or write them in paper format.
Week 4 Worksheet: Field Research


See Grading Rubric at the end of this document.
Step 1: Preparation for Written Assignment
Share one or more components of your DiSC Agile EQ results, including the location of your dot, with 3 colleagues, friends or family members.
Explain to each person how the DiSC assessment tool works and the meaning of the dot location.
Ask each person if they believe your dot location is accurate.
Ask for examples they can share to support their perceptions of the accuracy.
Step 2: Written Assignment
In 250 words or more, answer the following questions either in this document or write a formal paper.
1. Identify whom you shared the results with – family members, friends, colleagues and why you chose each person.

2. Summarize the responses and examples they provided to support or refute the accuracy of your dot location.

3. Describe what this inquiry process has taught you about the ways others perceive/experience you vs. how you perceive yourself.
File Naming:
· Name your file in this format: Last name First name Worksheet Week 4
· Example: Plotkin Alex Worksheet Week 4

Grading Rubric

Available Points

Earned Points
Shared one or more components of your DiSC Agile EQ results, including the location of your black dot, with 3 colleagues, friends or family members
Leading Professional = 19-20 points

Professional = 16-18 points

Acceptable = 13-15 points

Needs improvement = 11-13 points

Missing = 0-10 points
20 /20 x 2 = 40
Thoughtfully and fully responded to the three questions
Leading Professional = 19-20 points

Professional = 16-18 points

Acceptable = 13-15 points

Needs improvement = 11-13 points

Missing = 0-10 points
40 /20 x 2 = 40
Structure and Style: 400-500 words total. Proofread for grammar and clarity of ideas;
Leading Professional = 19-20 points

Professional = 16-18 points

Acceptable = 13-15 points

Needs improvement = 11-13 points

Missing = 0-10 points
20 /20

100 /100


Make sure you cover the following:

What is the Name of the Film?
Who is the director of the film?
Briefly provide a synopsis of the film and describing what the film is about.
select a specific scene of the film you select and provide a detailed analysis (include this in the introductory paper but this becomes the introduction to your training program. Make sure you cover the following:
Why is the scene important for understanding leadership?
How does the scene invite a team member to become a better leader.


Apa format is not required, but solid academic writing is expected.

Assessment Descriiption
Find an opportunity to demonstrate servant leadership in your organization or community through volunteering or serving others. The experience should be something that is new for you and takes you out of your comfort zone. The goal of the experience is to get a tangible moment to think about leadership from a different perspective.
Rather than looking at a leader in the hierarchical sense, look at it in terms of what the results of your volunteering could do for others and how, if done consistently, it might influence change or produce a positive impact for the greater good.
In selecting how and where you will serve, please keep in mind that your service activity will need to be completed prior to Topic 7 of this course. You will use the service activity as the basis for your benchmark assignment due in Topic 7 and will be reflecting on it in Topic 6 and Topic 7.
For your Topic 3 Assignment, please submit the following:
Submit a one or two paragraph summary of your intended servant leadership activity for approval by your instructor.
Include the name of the organization and contact information for the organizational leader.
APA format is not required, but solid academic writing is expected.
You are not required to submit this assignment to LopesWrite.


2.some leadership behaviors that undermine trust include narcissistic/self-absorbed, uncontrolled unconscious/implicit bias and microaggression.

Provide a supportive response to both statements.
1. Behaviors that undermine trust: A lack of consistency: Where this may be a less thought of behavior that undermines trust but plays into Shorey & Chaffin’s article that breaks down attachment issues. The relationship that is fostered between a leader and their followers naturally establishes an attachment style, where secure attachment is ideal. A lack of consistency in leadership treatment and behavior is likely to foster insecure attachment in some form. To further this notion, leaders and followers are people who potentially have flaws. It is possible that people bring their attachment style from childhood into the workplace. Some form of positive consistency (in prosocial behavior and treatment) may in the least help to establish the basis for a more secure attachment style between leadership and their followers.
2.Some leadership behaviors that undermine trust include narcissistic/self-absorbed, uncontrolled unconscious/implicit bias and microaggression. In Northouse’s Leadership: Theory and Practice, he speaks to the Toxic Triangle and under the Destructive Leaders piece, he mentions narcissism. Narcistic leaders when placed or leading in an organizational environment that allows that behavior to continue instead of cease places that leader’s subordinates in a climate of destructive leadership and will quickly dissolve any level of trust the subordinates had with this leader early on in this leadership climate. Reasons why leaders that described as narcissists (by multiple people as opposed to just one) according to Northouse is possibly due to that leader possibly traumatic background, self-hatred, etc. Artika Tyner mentions the impact of implicit bias and microaggressions in the workplace and by leaders. Implicit bias if uncontrolled and not kept in check will also lead to a negative and eventual toxic work environment, coupled with the effects of microaggressions (which have no place in the workplace, let alone by leadership).


Research methods – examine your understanding of best practices in organizational research

Comprehensive Examination
Student: Caleb Simmons
Date emailed: Monday, September 26, 2022
Exam Due Date:
Exam an Automatic Failure if not received by:
Standard Time

Good Morning!

This email provides you with instructions for your comprehensive exam. We recognize the hard work and commitment required to get to this point in your academic career at OU. Please know that we want you to not only pass your exam but to do so with excellence. These instructions provide a roadmap to help you succeed during your comprehensive-exam journey. So carefully review and follow the instructions below.

Comprehensive Exam – General Descriiption

The Organizational Leadership (OL)/Administrative Leadership (AL) comprehensive exam asks you to demonstrate your knowledge across the entire curriculum of the OL/AL program. Unlike an assignment you complete in a single course, the comprehensive exam requires you to integrate the knowledge acquired throughout your course-of-study in the OL/AL program. The exam will present you with four broad questions from the following general areas:

Interdisciplinary Approaches to Learning – Discuss the role of interdisciplinarity when leading
Research Methods – Examine your understanding of best practices in organizational research
Core Study Area – Explore knowledge about your specific track in the OL program (organizational leadership, nonprofit/volunteer, or government/military)
Critical Analysis of Readings – Analyze the strengths and limitations of prior leadership literature

Please see the attached file with your four specific comprehensive exam questions.

Timeframe & Deadlines

You have two weeks to return your four exam responses. We do not accept exams after the due date and missing the deadline results in automatic failure.

Your Comprehensive Exam Committee has a minimum of two weeks to score your exam.

Grading Criteria and Passing Scores (Grading Rubric)

The attached grading rubric identifies the four criteria that your Comprehensive Exam Committee will use to evaluate your exam. We strongly recommend that you invest time in studying the comprehensive grading rubric thoroughly. If you do, you will discover (1) how your work will be evaluated, and (2) what you need to do to succeed.

What if I Don’t Pass My Exam?

OL/AL students have two opportunities to take the exam. If you attend to the grading criteria provided in the rubric, and you invest time in studying the Comprehensive Exam Tutorial Video (see below), you will likely do well. However, if you do not pass the exam on your first attempt, you may receive a second opportunity to take the comprehensive at the discretion of your exam committee. If you do not achieve a minimum 7.0 score on one or two questions, you only need to retake the exam in those areas in a subsequent semester. However, if you do not achieve a 7.0 in three or four content areas, you will need to retake the entire exam. You will receive new questions for any necessary retakes. As with the initial exam, you will have two weeks to respond.

Correct Format & Writing Guidelines

You should submit ONE Microsoft Word document that contains all four of your responses. The Comprehensive Exam Canvas course (see the Writing and APA tab of the Home page) provides you with an APA-formatted template to help you organize your response. For more information about how to use the template, watch the
Comprehensive Exam Tutorial Video.

Important – You should prepare four separate reference lists corresponding to each question. Place each of these four reference lists immediately following your response to each of the four questions. Said another way, your response to each question should present a separate set of references. Do NOT compile one reference list for all of your responses. Also, make sure that you adhere strictly to APA guidelines outlined in the PACS APA Guide, based on the 7th edition of the APA manual.


Plagiarism is a matter that OU takes very seriously and will quickly disqualify your exam from grading consideration. Put simply, if you plagiarize, you will not pass your exam, and you risk being expelled from the university. Because several different types of plagiarism exist, some students unintentionally engage in this practice, and as a result, they suffer the unfortunate consequences. We do not want these consequences to happen to you. To avoid these severe problems, we strongly urge you to:
Familiarize yourself with the university’s plagiarism policies – You will find information about these policies on the Avoid Plagiarism tab of the Comprehensive Exam Canvas course. Pay particular attention to the information about self-plagiarism.
Watch the Plagiarism and TurnItIn Tutorial – The video (which is on the Avoid Plagiarism tab) provides detailed information about how to (1) avoid plagiarism and (2) interpret TurnItIn reports.
Use the Check the Originality of Your Writing assignment (which is on the Avoid Plagiarism tab) to generate TurnItIn reports for each of your responses BEFORE submitting your exam for evaluation – Just follow the step-by-step instructions in Canvas.

Whether or not you take the time to review and understand the plagiarism policies, it is your responsibility to adhere to the requirements, and we will hold you accountable for them.

Comprehensive Exam Tutorial Video

To succeed on the exam, it is imperative that you watch the Comprehensive Exam Tutorial Video.
The tutorial provides valuable information about the exam process as well as how your committee will evaluate your exam.


Watch and reflect on this week’s devotion by matt hastings, sgcs chaplain.

Read the section on Personal Integrity from the essay ” The People of the Covenant The People of the Covenant – Alternative Formats .” Watch and reflect on this week’s devotion by Matt Hastings, SGCS Chaplain.


A link to the lopeswrite technical support articles is located in class resources if you need assistance.

Assessment Traits
Requires Lopeswrite
Assessment Descriiption
Select and research a contemporary political, social, religious, or business leader to learn about how this leader or organization employs Greenleaf’s principles of servant leadership to motivate, influence, and lead others.
If you need assistance identifying potential leaders, you may use the “Individual and Corporate Servant Leaders” handout in the study materials.
Write a 500-750-word paper that addresses the following components:
Summary of the principles of servant leadership employed by the leader to motivate, inspire, and lead others;
Specific examples to illustrate the leader’s application of servant leadership principles;
Information about the unique way the leader exerts influence and inspires followership; and
Discussion of what would you seek to emulate or see more of in your own organization from both the people who lead you and the leadership you provide to others.
Use a minimum three resources to strengthen and support your claims. Each section of your essay should use in text citations.
Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.
You are required to submit this assignment to LopesWrite. A link to the LopesWrite technical support articles is located in Class Resources if you need assistance.


– chapter 11: adaptive leadership

Create a slide show about adaptive leadership. Using an online tool (such as Slideroll, Prezi, etc.) produce a 1- 2 minute show about one aspect of adaptive leadership. The slide show should include text that you develop about your topic. Rather than being merely informative, the purpose of the slide show should be to pose intriguing questions about this approach or to persuade the viewer about its value and applicability.
Course Readings (must use as a reference):
Northouse, P. G. (2018). Leadership: Theory and Practice 8th ed. Los Angeles, CA: Sage Publishing
– Chapter 11: Adaptive Leadership


Please check the comments the instructor left me and adjust and resolve all comm

Please check the comments the instructor left me and adjust and resolve all comments please in the attached document accordingly.